Shipping policy

Shipping Policy

Welcome Stranger Collectibles ships domestic and international orders exclusively via Australia Post.

Dispatch Schedule

• Domestic (Australia): Orders are dispatched every Friday

• International: Orders are dispatched every Monday

Orders placed after the relevant cut-off will be included in the next scheduled dispatch.

Tracking Information

Tracking details are sent directly to the customer’s email address as soon as the parcel has been shipped, provided valid contact details have been supplied at checkout.

Shipping Methods

All parcels are sent using Australia Post services. Tracking is provided where available.

Delivery Timeframes

Delivery timeframes are estimates only and are determined by Australia Post. Welcome Stranger Collectibles is not responsible for delivery delays once an order has been dispatched.

Risk & Responsibility

Once an order has been dispatched, responsibility transfers to Australia Post.

Lost or missing parcels are not covered unless the WSC Store Guarantee has been purchased.

WSC Store Guarantee

The optional WSC Store Guarantee, offered once per week, provides coverage for parcels confirmed lost in transit by Australia Post.

If a parcel covered by the WSC Store Guarantee is confirmed lost, Welcome Stranger Collectibles will provide a replacement where available, or issue store credit or a refund at our discretion.

Orders placed without the WSC Store Guarantee are not eligible for compensation for lost or missing parcels.

Duties & Tariffs

All applicable international duties, tariffs, and customs charges are covered by Welcome Stranger Collectibles. Customers will not be required to pay additional import fees on delivery.

Incorrect Address or Missing Contact Details

Customers are responsible for providing accurate shipping and contact information. Welcome Stranger Collectibles is not responsible for parcels delayed, lost, or untracked due to incorrect or missing details.