Shipping & Handling
Shipping Policy
Thank you for choosing Welcome Stranger Collectibles. We aim to provide a seamless and reliable shipping experience for our customers. This Shipping Policy outlines important information regarding shipping methods, delivery times, tracking, and any additional charges related to shipping.
1. Shipping Methods and Delivery Times
1.1 Domestic Shipping: We offer domestic shipping within Australia. We utilize reputable shipping carriers to ensure timely delivery of your orders. The estimated delivery time for domestic shipments is typically 3 business days from the date of dispatch. Please note that these are estimated times and actual delivery times may vary depending on your location and any unforeseen circumstances.
1.2 International Shipping: We also provide international shipping to select countries/regions. The estimated delivery time for international shipments varies depending on the destination country/region and customs clearance processes.
2. Order Processing and Shipping
2.1 Order Processing Time: Upon receiving your order, we will process and package it for shipment. Order processing typically takes 3 business days. Please note that this timeframe does not include weekends or holidays. If there are any unforeseen delays or issues with processing your order, we will promptly notify you.
2.2 Shipment Confirmation and Tracking: Once your order has been shipped, we will send you a shipment confirmation email containing tracking information. This allows you to monitor the progress of your package as it makes its way to your specified delivery address. Please note that it may take a short period of time for tracking information to become available after your order has been shipped.
2.3 Incorrect Address: It is crucial that you provide accurate and complete shipping information during the checkout process. We are not responsible for any delays or delivery failures resulting from an incorrect or incomplete address provided by the customer. If you realize that you have entered incorrect shipping details, please contact our customer support team as soon as possible to rectify the issue. However, please note that if the order has already been shipped, we may not be able to modify the address.
3. Shipping Charges
3.1 Shipping Costs: Shipping within Australia will have a flat rate fee of $8.50 AUD, and international shipping will have a flat rate fee of $20 AUD.
4. Shipment Delays and Issues
4.1 Unforeseen Circumstances: While we make every effort to ensure timely delivery of your orders, there may be occasions where unforeseen circumstances arise, such as extreme weather conditions, natural disasters, or transportation disruptions. In such cases, we appreciate your patience and understanding as we work to resolve any issues and deliver your package as soon as possible.
4.2 Lost or Damaged Shipments: If your package is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards a resolution. Please note that we are not liable for any lost or damaged shipments caused by the shipping carrier, but we will assist you in resolving the issue to the best of our ability.
5. Changes to the Shipping Policy
5.1 Welcome Stranger Collectibles reserves the right to modify or update this Shipping Policy at any time. Any changes made will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.
By placing an order on our website, you acknowledge and agree to the terms and conditions outlined in this Shipping Policy.
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at welcomestrangercollectibles@gmail.com.
Thank you for choosing Welcome Stranger Collectibles.
Thank you for choosing Welcome Stranger Collectibles. We aim to provide a seamless and reliable shipping experience for our customers. This Shipping Policy outlines important information regarding shipping methods, delivery times, tracking, and any additional charges related to shipping.
1. Shipping Methods and Delivery Times
1.1 Domestic Shipping: We offer domestic shipping within Australia. We utilize reputable shipping carriers to ensure timely delivery of your orders. The estimated delivery time for domestic shipments is typically 3 business days from the date of dispatch. Please note that these are estimated times and actual delivery times may vary depending on your location and any unforeseen circumstances.
1.2 International Shipping: We also provide international shipping to select countries/regions. The estimated delivery time for international shipments varies depending on the destination country/region and customs clearance processes.
2. Order Processing and Shipping
2.1 Order Processing Time: Upon receiving your order, we will process and package it for shipment. Order processing typically takes 3 business days. Please note that this timeframe does not include weekends or holidays. If there are any unforeseen delays or issues with processing your order, we will promptly notify you.
2.2 Shipment Confirmation and Tracking: Once your order has been shipped, we will send you a shipment confirmation email containing tracking information. This allows you to monitor the progress of your package as it makes its way to your specified delivery address. Please note that it may take a short period of time for tracking information to become available after your order has been shipped.
2.3 Incorrect Address: It is crucial that you provide accurate and complete shipping information during the checkout process. We are not responsible for any delays or delivery failures resulting from an incorrect or incomplete address provided by the customer. If you realize that you have entered incorrect shipping details, please contact our customer support team as soon as possible to rectify the issue. However, please note that if the order has already been shipped, we may not be able to modify the address.
3. Shipping Charges
3.1 Shipping Costs: Shipping within Australia will have a flat rate fee of $8.50 AUD, and international shipping will have a flat rate fee of $20 AUD.
4. Shipment Delays and Issues
4.1 Unforeseen Circumstances: While we make every effort to ensure timely delivery of your orders, there may be occasions where unforeseen circumstances arise, such as extreme weather conditions, natural disasters, or transportation disruptions. In such cases, we appreciate your patience and understanding as we work to resolve any issues and deliver your package as soon as possible.
4.2 Lost or Damaged Shipments: If your package is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards a resolution. Please note that we are not liable for any lost or damaged shipments caused by the shipping carrier, but we will assist you in resolving the issue to the best of our ability.
5. Changes to the Shipping Policy
5.1 Welcome Stranger Collectibles reserves the right to modify or update this Shipping Policy at any time. Any changes made will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.
By placing an order on our website, you acknowledge and agree to the terms and conditions outlined in this Shipping Policy.
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at welcomestrangercollectibles@gmail.com.
Thank you for choosing Welcome Stranger Collectibles.