Refund policy

Return & Refund Policy

At Welcome Stranger Collectibles, all sales are final unless an item is deemed faulty or not as described.

Due to the nature of collectible items, we do not accept returns or refunds for change of mind. This includes, but is not limited to, trading cards, sealed products, graded items, and giveaway entries.

Faulty or Incorrect Items

If you receive an item that is damaged in transit or significantly different from its original description, please contact us within 48 hours of delivery with clear photos and your order details. Once reviewed, we will determine an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

Sealed & Graded Items

All sealed and graded collectibles are final sale. Minor packaging imperfections, surface wear, or manufacturer defects are considered part of the collectible nature of these items and do not qualify for returns or refunds.

Shipping & Delivery

Once an order has been shipped, responsibility transfers to the courier or postal service. Welcome Stranger Collectibles is not responsible for delays, loss, or damage caused during transit unless the WSC Store Guarantee has been purchased.

WSC Store Guarantee (Optional Insurance)

Customers have the option to purchase the WSC Store Guarantee, offered once per week, which provides coverage for parcels that go missing in transit.

If a parcel covered under the WSC Store Guarantee is confirmed lost by the courier, Welcome Stranger Collectibles will provide a replacement where available or issue store credit or a refund at our discretion.

Orders placed without the WSC Store Guarantee are not eligible for compensation in the event of loss or non-delivery.

Refund Processing

Approved refunds or credits will be issued to the original payment method or as store credit. Processing times may vary depending on the payment provider.